The Reverse Mullet Healthcare Podcast
Ellen Brown, Justin Politi, and Dave Pavlik bring their 90 collective years of healthcare experience to BP2 Health where they're on a mission to effect real change in the industry. Connect with BP2 Health Here: https://bp2health.com/contact/
The Reverse Mullet Healthcare Podcast
How Hot is Too Hot? Hot healthcare reform hijinks with Eric Utzinger and Becky Fox
The BP2 Health team take on a “hot” new format by incorporating hot sauce tasting between topics. Eric Utzinger, Co-founder of Revuud and Becky Fox, a national expert in clinical informations, join the BP2 Health team for a lively exploration of healthcare's hottest topics—literally! From hilarious spoon-balancing antics to a fiery hot sauce tasting, we promise you’ll learn about the Scoville scale and much more. Our cheeky reverse mullet approach ensures your ears feast on both spicy fun and serious healthcare discussions, giving you a perfect blend of entertainment and enlightenment. A special shoutout to Eric and team as the mastermind of such a fun format to follow!
With each saucy challenge we face, camaraderie shines through, emphasizing how hobbies and family passions keep us grounded. Along the way, hear about the "Crockpot" nickname—a nod to a slow but triumphant basketball journey—and how balancing personal life with professional commitments shapes us all. Next we shift from the party in the front to business in the back and the conversation takes a turn into the complexities of healthcare entrepreneurship, innovation, and systemic reform.
We confront the challenges of price transparency, patient-doctor dynamics, and the barriers that hold back technological advancements. Eric and Becky provide invaluable insights into creating a more inclusive and efficient healthcare system, all while reminding us that humor and shared purpose can drive meaningful change. Join us for an episode where laughter meets learning, as we navigate the serious and spicy landscape of healthcare.
Welcome to the Reverse Mullet Healthcare Podcast from BP2 Health. Today we're in the studio talking with Becky Fox, Seasoned Health Informatics Leader, and Eric Utzinger, co-founder of Reviewed. But first, who are we, why are we here and, most importantly, why did we name this? The Reverse Mullet Healthcare Podcast?
Speaker 2:And why does Dave have a hard time saying Becky?
Speaker 3:Becky Five takes Becky, Becky, Becky. Well, it's because we want to be relevant, informative and creative, but we also want to be entertaining and have fun. So it's like a party in the front and business in the back.
Speaker 2:Just like my wig. Like a mullet, only reversed. Just like my wig.
Speaker 3:Just like my wig.
Speaker 2:We are your hosts, ellen Brown.
Speaker 1:Justin Politti and Dave Pavlik. We are passionate, innovative and collaborative and are committed to solving some of our industry's most important issues together with our clients. We have a combined 90 years of experience Super old Now that there's five of us in the room it probably adds up to like 160.
Speaker 2:Okay, okay, and now that there's five of us in the room, it probably adds up to like 160, 160. Okay, wow, this is definitely an episode for the ages.
Speaker 1:No doubt.
Speaker 3:And we're not going to be at all gentle on Ellen on this one.
Speaker 2:Everything's lined up here.
Speaker 1:The odds are stacked totally against me. Today we do dig into hot healthcare topics and dig into each other, sometimes Hot, and today Emphasis on hot and today we're digging into something else hot.
Speaker 3:We are. So, before we start, this episode has a warning label attached, and at first for BP2,. We mix in spice with healthcare talk while we interview our guests. What could go wrong here?
Speaker 2:So many things.
Speaker 3:On the table in front of us are an array of hot sauces, lined up from mild to hottest. We'll be taking some tastes along the way, like another unnamed show, we know, but this one will be self-governed. Why does it have to be unnamed?
Speaker 2:It was probably some sort of like we won't be able to publish it or something. It's better to stay away from it. People know what we're doing here, Nobody knows what we're talking about here.
Speaker 3:It was just a vague reference to some other show that has nothing to do with hot sauce. So those who want to stay in the shallow end of the spice pool, I'm not going to cast aspersions, shallow end of the spice pool, and then those that want to take the bubble off their backs and dive into the deep end. Remember the bubble that you used to wear? Oh, yeah, and swimmies.
Speaker 4:They can do that too, that's on this end of the table.
Speaker 3:Don't try this at home, kids.
Speaker 2:Well, this should be very interesting. I'm just going to say right now I'm going to throw down a little bit, I am going to try to go, I'm going to try to make it really far in this challenge. I really am. I thought about it this morning on the drive over. I had a number of hours in the car by myself in the dark and I thought, you know, I think I'm going to try not to wuss out on this. I think I'm going to try to go in.
Speaker 2:It'll be comical, nonetheless, to watch me do it.
Speaker 1:Are those tofu wings over there?
Speaker 2:They are a plant-based alternative to chicken. I knew it, you lied earlier. Yeah, but but um but, I am not. I am going to use the sauces like there's no, that's all that matters exactly. And there is no seasoning in these and and there is no like hidden element to make that like to counteract this, they are, they're just like chicken so we'll have to go on her word on this.
Speaker 2:Yes, yes um so and I'm gonna say justin honestly, like I think justin's been preparing his entire life for this not that far off and I am, I honestly feel, honored to be in the room today and to be taking part in this, like whole competition, and and to talk about health care at the same time. I think this is going to be. I think this is going to be the start of something is it, is it or it'll never happen again.
Speaker 1:Is it right and fair that eric gets credit for coming up with this idea?
Speaker 2:he does, he won't give himself credit, but he should get well, I noticed that I just didn't give.
Speaker 5:I'll tell you when it's over whether I'll take credit for it or not.
Speaker 2:All right.
Speaker 3:Everyone's getting a little nervous.
Speaker 1:right here I can hear the idea is yours, so you have to own it now, bro.
Speaker 2:So let me introduce our guests. I'm going to start with our first guest, becky Fox. So we have a two-for-one right, we we have a two for one right.
Speaker 3:We have Becky and we have Eric. So, like the three of us, you started your career last century. We're not dating Well we just were saying we're all old here.
Speaker 1:I'm doing the math in my head and I don't think that's right last century, but keep going.
Speaker 2:The 19th. I started in the 90s. Did you not start in health care in the 90s?
Speaker 1:Oh yeah.
Speaker 2:My wig was actually like baby.
Speaker 3:Thank God, and there's been no beer that's been consumed as yet.
Speaker 2:No, we haven't even like we weren't even allowed to crack these before I'm an imbecile, I'm going to have to edit out that.
Speaker 1:No, that's actually really good content. Do you know what I had going on in my head? A century has to be more than 100 years ago, that's not right.
Speaker 2:No, you can't cut that out. That was too good. So, but I will start back up again, but in health IT, where she designed and implemented EMRs and led physician training. You then joined Cerner and you worked as a healthcare executive around the world to help health systems on their EMR journey yet again, an underachiever in our midst. To help health systems on their EMR journey yet again, an underachiever in our midst. After that, you joined Atrium Health as the CNIO, which I'll let you explain what that is, but it is a new decade position. I will say that decade did not exist.
Speaker 2:CNIO I'm sorry, in the last century I can tell you that that did not exist in the 19th century.
Speaker 1:When the time is right, we'll have to try to guess, you want? To guess, not right now. I have to think about it a little bit.
Speaker 2:Okay, all right, well, anyways. So she was with A3M as a CNIO to help lead a large-scale EMR optimization project and from there went on to do enterprise-wide EMR conversions. I think you should have been on our LinkedIn Live the last two sessions when we talked about Epic.
Speaker 1:That would have been an emrs in general oh chief new innovation officer nope, nurse. Are you a nurse? I should have asked you okay I should have asked so cno's chief nurse there's an eye but there's an eye in there. So, chief nurse, what started in this century oh, okay, chief, okay, chief, nursing Information Officer or.
Speaker 2:Informatics.
Speaker 1:Officer.
Speaker 2:Okay, all right. Well, there you go. You then led one of the first. This is super cool too is you did lead one of the first mass vaccination events in the US during the pandemic. We talked about this at lunch.
Speaker 1:Very cool.
Speaker 2:Where you learned the value of partnership with incredible people from Bank of America, honeywell, the Carolina Panthers and, of course, atrium Health. During the pandemic, you also founded a company called Vital Circle, where you helped bring people together in a safer way and you offered verifiable contact tracing technology, vaccine verification, online on-site testing and a host of options to develop a customized experience when people held conferences, events or meetings. And just to prove that you were wonder woman, you went from a hackathon to a prototype, to your second client being the republican national convention. You went on to provide services for fortune 500 companies like home depot, honeywell and rotary international, and found your love for the entrepreneurial atmosphere. So when the opportunity came to co-lead a 250-plus person informatics team, I thought I would have given it away, and I'm here now For sure.
Speaker 2:But I made you answer it before. You had to naturally jump at the opportunity. So, like I said, yet another underachiever in health care. I'll hand it to you, dave, for our two-for-one guest. Thank you, our second guest.
Speaker 1:Eric Utzinger. Yes, welcome to the podcast. Thanks a lot for being here. We appreciate it. Eric started working in healthcare in 2002, mostly on the sales and client development side, working with products and devices. In 2008, he took a job with Cerner at Becky's Nudging, where he worked with the client development team in sales and community hospital space. This allowed him to see how small organizations have the same challenges as larger organizations and the need to find creative solutions. He then joined the world of implementation consulting with Max IT, which became Leidos, which became Leidos. In 2015, he joined Cumberland Consulting Group and saw the expansion of offering advisory and implementation services in the industry, and kept hearing the NEED4SPEED that's written in all caps right here and cost containment.
Speaker 2:So you made sure you said it that way NEED4SPEED.
Speaker 1:I did a good job. That comes from NEED4SPEED I can't remember what movie. Oh, talladega Nights, yes, yes, excellent. And cost containment and implementation from all sides oh, tell them about it. It's so good, justin, why did you? I just wanted to mess with you. What do you mean?
Speaker 2:Eric's like no that is wrong I can never get my movies right.
Speaker 1:It was, was it? Okay, I've already given him enough flack over.
Speaker 3:Miley Cyrus today. Why are you?
Speaker 5:All about me.
Speaker 3:All, why Say it to Goose why?
Speaker 1:do you choose me? Was it Maverick who said it? Maverick or Goose?
Speaker 3:No, they both said it together. Said it together Okay.
Speaker 5:Slapped hands.
Speaker 2:Wait, so then the two of you could be. Ma Wait Say it. I feel the need for speed. All right, all right, okay, man, this is going to be fun.
Speaker 1:In 2019, he decided to do something about this and co-founded a company called Reviewed, where they created a technology platform to easily find and engage IT talent in a quicker way. Impressive background for both of you, honestly, um, regardless of ellen's comments about being underachievers I know well, because you know I'm very literal if you guys have listened to any of our podcast episodes. Um, we typically start with party in the front, which this is whole episode.
Speaker 2:I feel like there's like a party just the whole time.
Speaker 1:Yeah, so we. So we like to start conversations with fun things like questions to guests such as I don't know, just a random.
Speaker 2:Can you play the ukulele? Can you play the ukulele but?
Speaker 1:have you ever put nine spoons on your head? How about that? Is that?
Speaker 5:a I have. I have yes.
Speaker 1:What.
Speaker 3:Seriously Okay, but wait.
Speaker 5:Okay, all right, I figured he might. I will tell you this it's okay if you can't do all nine. They're heavy too.
Speaker 2:I know I was concerned about this, but can you do any of them For?
Speaker 1:our listeners. Ellen just handed nine spoons to Eric.
Speaker 5:When you're at a wedding for four hours with people you don't know. What do you do when you're sitting around?
Speaker 2:the table for a while.
Speaker 5:You start tricks right.
Speaker 2:And there's no hats. It started with a nose. Most people do, so Eric is now going to start. It's a very heavy spoon.
Speaker 5:There's no way that's sticking. This one's a little lighter, there's a small one.
Speaker 2:There's a little one. I brought you a little one that might be too little. This will make my daughter happy, because she doesn't understand why we have so many different spoons. But you can, so it depends you can get really creative, but there's a trick you're doing with blowing on the sticks. So far he's failing.
Speaker 5:You get a little sticky.
Speaker 2:On your ear.
Speaker 5:You kind of hang them from your ears and then you go to the nose, if you can get it, and then you go up top here, chin, and then you squint two in your eyes and then if you're really good, you can get them here too, and I'm not saying it's easy, I I'm here too, and I'm not saying it's easy. I wouldn't try this at home.
Speaker 2:But you've done it.
Speaker 5:But I have done it. I've done it very briefly, but it became kind of a thing that there's Eric doing his spoon trick again during wedding season, when all your friends are getting married and stuff. So yeah here I am. I still talk about it today.
Speaker 1:You're a good sport. Thank you for it.
Speaker 5:And it's just heavy spoons. Oh, this wouldn't surprise her at all.
Speaker 2:No, I know, I know Well, and when my daughter watches this, she'll be like yep, and there is our spoon drawer. She texted me this summer and said why do we have six different types of spoons in our spoon drawer? Like, why are they all different? I'm like because I'm in my 50s and I have collected a menagerie of spoons. Like no longer do I have a set and the follow-up question is have those been washed? Yes, they have been washed.
Speaker 1:No, no, no, no, I mean after.
Speaker 2:Oh, yes, exactly.
Speaker 3:All right enough.
Speaker 2:The time has come, yes.
Speaker 3:Oh boy. So now it gets real.
Speaker 2:Well explain, for the people that aren't seeing this, what's happening right now.
Speaker 3:Like why that aren't seeing this what's happening right now? Like why you're saying I'm not even sure what's happening right now. I've lost no um. So what we're gonna do? We're looking at a lineup of hot sauces seven hot sauce, eight hot sauces with a skull, a glass skull, at the end and I know it's in that one. It's a very lethal high habanero.
Speaker 1:It's got a chance.
Speaker 3:I'm touching that one um so um from the front end, which is a Cholula sauce. That's like your mild sauce that you're going to see in every supermarket. You see some other hot sauces along the way that are gradually moving up the Scoville scale and ultimately, like I said, you're at this tail end here with the hottest sauce here. Now we also have some ranch. If you want to do some, uh, just do some cooling down contribution.
Speaker 1:Wait a second. All right, you could add this to these to make it cooler.
Speaker 3:I was gonna say oh, after your mouth is on fire. So like emergency if you. Yeah, if you, so this, this would help if emergency we only have three wings on our plate.
Speaker 1:Does that mean we're going to try three sauces? We're going to try three sauces, it's going to be intermittent throughout.
Speaker 2:I am just smart that way. Yes, I have a feeling Justin's starting at the desk.
Speaker 3:Wait.
Speaker 1:So, wait, wait. What if we?
Speaker 2:want to try to make it.
Speaker 1:You got like nine.
Speaker 2:Well, I have more of these nuggets if people want to try. I guess we're going to do three spots to start.
Speaker 3:And if we want to go beyond that, there's no rules.
Speaker 5:But I've put in three spots because I figured we're going to take a bite and rotate your wing around.
Speaker 1:Oh, that's true too, true too. Half of the ring I'm going hot, so with that being said, we're all going to pick which one I'll go last. I'll let you all decide where you want to start, I I'll do the play-by-play so we don't have a bunch of dead air. Becky went for the first one.
Speaker 2:Cholula, cholula, I'm going to go middle.
Speaker 1:Oh, middle, no chance. What is it? Let me see it is.
Speaker 2:Walt's Habanero Pepper Sauce.
Speaker 1:Walt's Fish Market. While they're doing that, tell us about the scale In Sarasota. What's the scale called?
Speaker 5:Scoville scale scale. I don't have the numbers on each and that's a legit scale of hot sauces.
Speaker 1:Yep, I'm gonna go this rojo just because I'm not going directly to that one right now. Just doing one right now. I'm gonna open my beer first because I'm gonna need to wash it down here's your beer that smells really hot now we're allowed to open our beer, mine smells hot. It's like hurting me from here a beer, because you cannot eat wings and not wash them down with beer. Look what justin just did responsibly.
Speaker 2:May I have the beer opener, justin bottle opener sorry, oh, thank you. Let's trade you. I love it. It's a gentleman opening my beer for me there you go, I got one more this this is a Friday afternoon.
Speaker 1:I've been told this is a first for this studio too. Wings and beers in the Victoria. Would you like to come and partake in a hot wing? Feel free, we don't have a plate for you. But no, Our producer, she's passing on the opportunity I'm going to. Oh sorry, I'm sorry.
Speaker 2:All right, justin. How are we doing this? How do you want us to do this?
Speaker 3:On the count of three, I went with that one Hold on, hold on. I'm going with that one here I got some right here.
Speaker 4:I just want to see.
Speaker 1:Becky, the same one yeah.
Speaker 4:That's okay.
Speaker 1:And then Becky when you talk, Justin, make sure hottest I went, hottest you went, hottest I went. Well, you went, this one.
Speaker 2:You went skull no.
Speaker 3:I went with the button. Did you go skull? You went with the. You went with the.
Speaker 2:The Steve-Os the.
Speaker 1:Steve-Os Ellen, did you go skull? No?
Speaker 5:Oh, you said hottest. She went back. Well, hotter than us.
Speaker 3:Okay, one, two, three.
Speaker 1:Why are you in a napkin? I'm in a napkin, please. It's a child's play. Yeah, of course I hardly put any on it. I mean, justin drenched it, drenched his in it.
Speaker 4:Yeah, we have more sauce than wings.
Speaker 1:Yeah, I'm not really that.
Speaker 2:No, that didn't really bother me that much I think the next time we do this we have to put a lot more on.
Speaker 1:Okay, we will.
Speaker 2:You know I'm going to actually go for a second because I survived it. You did, I did. I'm ready for another one I think you got to. Is that hotter?
Speaker 1:Yeah, I think we're getting ahead of ourselves. I know.
Speaker 5:I feel like the first one Stick with the same wing.
Speaker 2:I don't mind this.
Speaker 5:That one's got some kick to it.
Speaker 2:It has kick and it kind of gets in there and burns, but it's manageable. It's manageable Very manageable Interesting. You can tell that I'm left with boys in my house because I'm like, all right, I'll go for the hot one. Okay, that's all right.
Speaker 3:I'll go for the hot one. Okay, that's all right. You know I tried. I'm going to go on record.
Speaker 2:I tried. We were at Epcot last weekend and they have the food and wine festival and they have a wings. They have like a whole wing section and Bolton's favorite place my son Bolton's favorite.
Speaker 2:Thing is the. It's like called the impossibly hot pepper, like ghost pepper, kind of crazy hot wing, and he had them last weekend again and I almost brought if I hadn't been shamed by my family you would have them sitting here Because I wanted to bring them back and bring them to this wing episode and they're like that's not going to work. It's, you know, cheers, cheers, cheers to wings and friends.
Speaker 3:All right, so that was a first. All right, I'd definitely first.
Speaker 4:All right, I definitely go in skull. Man, this one's got some. You're going to go skull, okay?
Speaker 5:You got to get a bunch on.
Speaker 2:My lips are starting to burn. I did and I used it all. It's an aftertaste, yeah.
Speaker 3:Yep.
Speaker 2:It's sneaking up, but it's manageable.
Speaker 5:It's sneaking up oh boy, it's creeping.
Speaker 2:All right, it is creeping up, and the one I did that I, this one, yeah, I did it.
Speaker 1:It's going to creep up on you, wait.
Speaker 2:No, I did two dips and I fully ate the area, all right.
Speaker 3:My tongue's on fire. So now we will move to someone with the love of synchronized water ski shows and performances with costumes, music and fanfare. Sounds like someone wants to move to Orlando, if you ask me, maybe.
Speaker 2:Becky, I need to hear more this is just the best ever.
Speaker 4:Yeah, we're laughing because I was teasing Ellen that I really work in health IT just so that I can support my water skiing habit. But yeah, I fell in love with water skiing many, many years ago and so get to perform with the water ski team and being able to coach over the years and just meet people from around the world there's always like seven degrees of separation from somebody who's connected to someplace in Florida or Wisconsin or a water skiing, so it's been a fun adventure to be a part of that.
Speaker 2:Yeah, but it's. I have to be clear. It's not just the water skiing. Okay, it's like, it's like being a swimmer or being a decorative synchronized swimmer.
Speaker 5:She spins around. I know like you, you can perform on skis.
Speaker 2:You're like the Wiki, not the Wikiwachi. That's the mermaids. You're the Cypress Gardens, climbing on top of people doing gymnastics on water skis and costumes.
Speaker 4:I'm a part of a group that does amazing water skiing, so I get to hang out with them.
Speaker 1:I don't know. I've been into boating for most of my life, yeah, and when I was a kid I'd go water skiing. I thought it was so fun and I was, you know, two skis, I'm not not, I wasn't good I wasn't good, but I liked it so much that I subscribed to the water ski magazine and would see pictures of I think I might have saw you you might have.
Speaker 4:yes, that's where you recognize her from. Yes, of course, of course, all those great photos. They were all me, that's right.
Speaker 5:And we do it on New Year's Day often in North Carolina, which is not the warmest water in the world.
Speaker 4:So it's the longest running barefooting tournament that we host, and I do not barefoot, but I have kids that barefoot and lots of friends that do it, so I make the chili that day.
Speaker 1:It's not very spicy but it's great chili If you're in Lake Norman, barefoot skiing, barefoot water skiing yes, all of it, all right. Well, let's keep it going. Since you have the mic, what other things do you like to do outside of work?
Speaker 4:So water skiing, chasing my teenagers around to try to hold on to them three teenage boys, three teenage boys, yes, yes twins, twins that are 17 and then a 15 year old getting ready to start his driver's ed. So everything needs to be wiped down.
Speaker 1:The house we yes justin and I have two boys that we know yes, yes, there's a special door, and into heaven for mothers of boys.
Speaker 4:I'm gonna come to that conclusion. But yeah, they're a lot of fun and they're all into different sports and we're all thankful. They love water skiing too, so we get to do it all as a family and spend a lot of time outside, so it's great.
Speaker 1:Awesome.
Speaker 4:What do?
Speaker 1:you like to do. What about Eric? What do you like to do outside of the office I enjoy in the water as well.
Speaker 4:Yes, but he's really known as the Crockpot. You have to ask him about that.
Speaker 5:Kind of a lot of different nicknames Crockpot's one of them. I'm playing in an adult basketball league that we've been doing for 20-plus years not quite a century Feels like it some days, but we play in some pretty cool places.
Speaker 3:Yeah.
Speaker 5:It's a bunch of grown men. We we keep all our stats we have drafts, we have refs, we have shot clocks and some take it more seriously than others and um, yeah, so it's um, it's pretty exciting and gives us something to look forward to every thursday awesome all right.
Speaker 1:Now it's time for round two on the wings we already actually had round two, so we're gonna no, we're gonna all right.
Speaker 3:Well, this is the official official round two.
Speaker 1:Okay, we gotta we gotta step it up. I'm gonna just keep. I'm gonna try to hang with eric but are we only doing three? We had three wings, but we've been rolling them, eat half of it and then do the other plenty over there.
Speaker 2:Okay, don't worry we'll take some of your plant-based protein.
Speaker 1:I'm going to see if I can hang with Eric.
Speaker 2:Like. Is that enough?
Speaker 1:Do I need to put more on? No, that's plenty. That's good.
Speaker 2:I mean, I want to be like right, I need to like I can't just like make it like a drop where it's not legit.
Speaker 1:My lips are still not cooled off from the last one, so I might not get very far. I'm going to try to garlic the ranch. Well, that'll cool it off a few. Yeah, I don't want to get that wimpy. You've got to get them dressed.
Speaker 3:You have to get it dressed like this Right, so we've got the. Oh my God, no, this is how you dress it.
Speaker 1:Oh no, let me see, no, no.
Speaker 2:I'm going to do, I'm going to follow.
Speaker 1:Justin's lead.
Speaker 2:And I think I've dressed it a lot better, Like that's okay.
Speaker 1:All right, the whole thing's covered.
Speaker 3:Ready, I'm ready. One two, three.
Speaker 1:This is going to be good audio. I have to pipe in some music.
Speaker 3:All right, a little hot.
Speaker 1:Hotter.
Speaker 2:Yep, I'm surviving, though. See, you brought all these lightweight sauces. I did because I had no idea what the tolerance was going to be, but I'm going for it. I feel proud of myself.
Speaker 1:Lightweight sauces Give her the skull. This one before the skull or after the skull?
Speaker 2:That's before the skull. I mean I've only got two left, so I'm proud of myself right now.
Speaker 1:I'm thinking there. Okay with me. It's like it comes to haunt me a few minutes later.
Speaker 2:I think the Stevo's is very comparable to the Habanero, although the Stevo's has a heat that makes me hot from inside, like I feel like there's a perspiration from my chin that came from the sauce that was not there for the Habanero one. Alright, so we want to move on to that was not there for the Habanero one.
Speaker 3:All right, so we want to move on to. We already talked about the men's basketball league. Right, the detail.
Speaker 5:I didn't quite explain the crockpot theory.
Speaker 3:All right, so let's hear this NASCAR. They basically say it's.
Speaker 5:I got the nickname a long time ago. Pretty decent shooter, not very athletic, but I take a little while to warm up so I start out a little cold so I'm like a crockpot, but once I get hot I get pretty hot, okay, interesting.
Speaker 2:I'm like Steve-O's here. Steve-o's is a creeper. I'm going to say right now Steve-O's hot sauce is a creeper.
Speaker 1:It's catching up to me again. It is. It's a creeper.
Speaker 2:This one does. This one is like the.
Speaker 1:It's like the creeping hangover you know, where you're like you wake up, okay, and then, as the morning goes on, I actually just would really like to try one of those plant-based things right there. Just drop one of them puppies on my plate, thank you.
Speaker 2:They're actually quite nice. You can make fun of me all you want.
Speaker 1:I'm drenching it in the same one. We just had the Stevo.
Speaker 2:All right. Oh, you just want to make sure that, like I am, legitimately.
Speaker 1:It's like it's got some reverse.
Speaker 2:It doesn't.
Speaker 1:It's got some reverse properties in it.
Speaker 2:It doesn't, though. You're just making sure.
Speaker 3:You guys are all just warming yourselves up to you.
Speaker 2:I'm going.
Speaker 3:Skull man.
Speaker 1:Not next, but I am going skull. I'm going to need a fourth round. I'm just going to go on record. Is that what?
Speaker 2:it is Steve-O we're having right now. That's pretty spicy. It sits with you, it sits in there. It fires up a little bit after you've eaten it.
Speaker 1:Are we done with party in the front? I don't think so it kind of seems unusual to be done with party in the front when we still have wings to eat.
Speaker 3:Well, we can divert here and do another round and then finish party in the front.
Speaker 2:We'll just throw it in there. We'll just throw in the wings. While we're talking, throw some plants around everybody. Yes, let me hand these out.
Speaker 3:I do have more wings.
Speaker 2:I just wasn't no, but this actually works.
Speaker 1:These work quite well it tastes like rubber, it tastes like nothing.
Speaker 2:Yeah, exactly, it tastes like the sauce that you're dipping it in.
Speaker 1:Yeah, exactly it works. I thought it would Well, so we can move on to our discussion and get through the hot sauces as we do so. All right, so let's tackle a serious question what are the biggest hurdles or challenges you face in your roles today? Becky, you want to go?
Speaker 4:first, just getting through the wings with Eric is my first hurdle. You got dragged into this. Yes, he said you want to go out for beer and wings.
Speaker 1:And here we are, so you did not mind getting on a plane and coming back.
Speaker 4:Yeah, I didn't know he's like oh, by the way it's, did I mention it's in Tampa?
Speaker 5:So, and can you pick me up at 530 in the morning? You're driving me to the airport, Right? You're going to drop me off too, right? You need a close-up of Sorry, oh my gosh you're really going for it, Justin.
Speaker 2:Already.
Speaker 4:He's just preparing.
Speaker 2:Oh my gosh, he's letting it marinate.
Speaker 1:He's getting mentally prepared Jumping the skull.
Speaker 4:Justin, justin is still going to get the. He's going to win.
Speaker 5:Oh my gosh, I can smell it, I'm sweating from smelling it, I'm sure I'm a plant chicken guy.
Speaker 2:Well, it's not meant to be. I want to be clear, it's not meant to be chicken.
Speaker 1:It's not supposed to be chicken when it actually works very well In lieu of chicken.
Speaker 2:Is if you're cooking something that you're just going to put, like you know, like a like like um steamed chicken into and, like you know, like a curry, something like that, or like a like a chicken fried rice, this works well, but if you're trying to have the experience of a crispy chicken wing, you're not going to get that from here.
Speaker 1:I kind of said that one a little bit. The steve-Os, I'm starting no the Steve-Os.
Speaker 2:Like I'm telling you, it's a creeper.
Speaker 1:I don't think I can go any higher than that. I'm excited for the mango habanero. I don't think I can go hotter. What about you, eric? Challenges, challenges, hurdles.
Speaker 5:Well, yeah, I mean with what we're doing.
Speaker 5:I mean just the hurdles of starting any company, no matter what you're doing.
Speaker 5:And so kudos to all of you here as entrepreneurs, and Becky, and some of the things that we've been doing lately. When you go change an industry as well, it's one thing to just kind of do things, but we're really challenging the status quo in a very relational business which I get. I've been in a relationship business for a long time. So getting in front of clients when there's a lot of noise in healthcare, the people we're selling to are offering what we think is a better solution. They're getting hit by 400 people every day with saying the same thing we can help you reduce your length of stay, improve your outcomes, improve your revenue cycle, whatever it is Right. And so how do you get through that noise and how do you get in front of people in a meaningful way? And that's that's challenging. Once we do get in front of people, you know conversations tend to move pretty well, but but it is we're buying for time for, with these leaders that a lot of people are fighting for as well.
Speaker 4:How about you. To me, the one of the biggest challenges in health care is just right now. We need everything to go faster. All the other industries that you look at manufacturing, um, you know, travel, education, all of those those industries are really taking technology, embracing, jumping in and trying things out and moving really fast, and so that's what healthcare really needs to do. I often joke, you know. We talked about my teens. I have teens that are 17. And the year they were born was the year the first smartphone came out, the first iPhone. And yet, across the United States and around the world, there's still hospital organizations that you know nursing staff don't have, or clinical staff don't have a smartphone in their hand to help take care of patients and communicate Well, not to say it's not for the week.
Speaker 4:It's definitely not the end of the spectrum here for putting in those technologies, because there's other things you have to do HIPAA, medical device management. I don't want to make it sound like it's easy, it's not to do and it's a significant capital investment for those types of technology, but the reality is we need healthcare to go exponentially faster. We learned a lot during the pandemic. We need to keep going faster, and so we have to look at how do we put technology in faster and then what other operational services, like reviewed, that can help bring the right people for the right time to help make things go faster.
Speaker 2:All right, so do you want to do another wing before? We jump into our.
Speaker 1:Is anybody hot? It's hot.
Speaker 2:My mouth is.
Speaker 5:I mean my tongue is Another wing. Mango habanero.
Speaker 3:I do have some other wings that I can hop out quickly and heat up, and we can add more.
Speaker 2:Or you can continue to eat the.
Speaker 1:I'm going with mango habanero eric I'm gonna go habanero there you go, uh extreme I'm
Speaker 4:gonna watch. It's just called extreme little wing like that oh my gosh doesn't even push him down, he's just showing off just watch his head.
Speaker 1:Watch his head as the the sweat beads start to. Well, you know, Justin, because he's done the Buffalo.
Speaker 5:Hot Wings Challenge. It doesn't even affect him.
Speaker 2:What is it?
Speaker 3:Wild Wings Challenge. Wild Wings Challenge. Did you hear that?
Speaker 2:Andrew's going to do it this weekend. No, His son. I guess they were at Buffalo Hot Wings.
Speaker 3:He's on there.
Speaker 2:And his son saw that nobody had done it in 2024 at their place. And son saw that nobody had done it in 2024 at their place and so he was andrew's like well, I'm, I am up for a challenge and I'm a, I'm a competitive guy, so I'm gonna do. He's gonna do it this weekend. Apparently he's gonna go down all right I should find out.
Speaker 1:If it's gonna be around here, you'd like come up and see it okay so this mango habanero I'm going for the mango on the scale is hotter hotter than all these ones, doesn't seem like it because it's got some sweet Uh-oh, sweet Wait.
Speaker 2:Oh, I have Okay so.
Speaker 1:I'm going for it, oh yeah.
Speaker 3:This one will take you down the road.
Speaker 2:Oh, it gets in the nose. The mango habanero gets in the nose.
Speaker 3:Yeah, so it's like it's deceiving, because it's like do you want some milk?
Speaker 2:dave, I need milk no, I'm good I'm gonna drink the ranch I wish I could sing drink, is it?
Speaker 4:supposed to drink that this? No, I'm just dabbing, I'm just softening my palate.
Speaker 1:Is it in the blend in there? Yeah, cleanse the palate a little bit.
Speaker 5:It gets in the throat too. Wow, I'm going to go a little more.
Speaker 2:You're going to go more than a half a cup, it was good.
Speaker 3:Like I liked it, it was really good.
Speaker 2:I liked the sweet and the super spicy.
Speaker 1:Whenever we travel to see a client or whatever, inevitably Ellen knocks off a little earlier than Justin and I and we always go for wings and he always has to get mango habanero. He's got it mapped out in every city Pretty much.
Speaker 2:Eric's like yes.
Speaker 5:I can. Yeah, I was like well, don't want to keep going back to that.
Speaker 2:Whew Ha, all right, so I think my mouth is still working.
Speaker 1:It's a good day to talk about the passionate topic. Does it do that, like, does it get so hot that it can numb it?
Speaker 3:It does it, yeah, all right, it's so hot that it can not be it does it yeah.
Speaker 2:All right so now the topic, the platform topic of our podcast is we want to hear from each of you what do you think could affect real change in healthcare all caps. I want to caveat your answers by saying that when we talked about this ahead of time, what I really liked was you both had the perspective of like there are a lot of different things that need to change in order to effect a real change, that it's not just like one item. You can't pick one thing and fix it, and I liked that.
Speaker 1:So, Eric, you want to start. It is hot. It is hot. He's actually breathing, so maybe you're not ready.
Speaker 5:It's okay, it's okay, it's okay. I think that's the purpose of the hot ones episode, where you're sweating a little bit.
Speaker 2:You have to keep like trying to talk as if you haven't just eaten an insanely hot sauce and my nose is sweating a little bit yeah.
Speaker 4:Your face is turning awfully red.
Speaker 5:I do. I know it's hot.
Speaker 2:And you haven't had the skull yet.
Speaker 5:I love what you just said. I know it's hot and you haven't had the skull yet. I love what you just said. I love what Becky said about technology moving faster. And Becky said I'm not supposed to talk about this but I'm going to anyway.
Speaker 5:With having watched in a hotel room watching this Johnny Carson episode rerun A, because I couldn't really switch a channel because I'm in a bad hotel room I guess with bad technology. A hotel room. It was a nice hotel actually. They didn't upgrade their TVs in a long time. So I'm flipping through the channels and I do see this old Johnny Carson episode and I said I haven't seen Johnny Carson. Becky says this is dating you a little bit, but I figure we're all over a century old, so it's okay. Here's Johnny.
Speaker 5:And they did a skit. It was unbelievable. He was doing a skit where he was the chief medical officer and he was having people come in randomly and talk about some of the problems, whether it's getting care, whether it's pain, even a technology kind of play in there a little bit. And this was 1981. And so when you think about here we are in 2024, 2024, and we actually see some of those same challenges today uh, pricing, transparency and and access to physicians, um, and so obviously johnny carson spin, um, but it just it's kind of weird that what other industry in this world can you go back 45 years and say, wow, we're still talking about the same things?
Speaker 5:And not that there hasn't been tremendous progress in healthcare there obviously has. But from a consumer perspective it's like price transparency and all this you know, being in the medical record world for years, that Becky and I have been in I know you guys have seen. But just having friends in my neighborhood text I've been and I know you guys have seen, um, but just having friends in my neighborhood text me. It's like, can you guys believe, like on these text chains, can you guys believe that you go to the doctor and you still have to fill out the same paper forms over and over with that same facilities? I'm in charlotte and it's just weird. It's just weird to see all this technology and still all the challenges it is really what we spend.
Speaker 2:Yeah, but I love that. I that that point of like from the outside in and the inside out, right, like we live and breathe it and try and operationalize it. But then when you're on the outside and you have to like, try and navigate, like or the other way you know what I'm saying it's like whoa, this is so messed up. You, you know, and yeah.
Speaker 5:I went out, I took the opportunity, knowing we were going to do this, and I just talked to fellow CIOs or not fellow, but other CIOs and healthcare leaders and innovation and even physicians, and I asked them this question you know, what would you change? And most physicians said take out the friction of the patient-doctor relationship. Said take out the friction of the patient-doctor relationship. There's just been so much put in between that he doesn't feel like he can have a relationship with his patients anymore. And he's a leading cardiologist and so it's. And I think that's why we're seeing more concierge medicine, more like direct access to, because I think physicians and nurses too want to be closer to the patient and in this guise of doing all this technology, we've removed a lot of that.
Speaker 2:Yeah Well, and that goes back to the, to the disconnect of reimbursement. So economically we're built on a model of transactions and so again that gets down to kind of commoditized efficiency, which then means the less time you spend with the patient, the more margin that you make, and that's the point of the client. So it's an economic misalignment, absolutely yeah. So, becky, I won't make you do a wing before we do?
Speaker 4:Yeah, exactly, so I don't break out in a cold sweat, but you're looking better, eric.
Speaker 2:I don't know, it was creeping for me as you were talking. I'm like man, I'm really glad.
Speaker 1:I'm not talking right now Because I feel like it's stuck in me. Before he started to answer that question, I could hear him going.
Speaker 4:Breathing and I felt the same way.
Speaker 1:And it's just now when you finish, is when my mouth finally feels kind of new.
Speaker 2:And then Justin just held the scale up at me Because he knows.
Speaker 1:I'm right.
Speaker 2:That's nice, I was going to go for I was going to do yeah, but I'll do the skull next. It's fine.
Speaker 1:Yeah, let's hear from Becky.
Speaker 4:With regards to healthcare stuff.
Speaker 1:These are very unhealthy yeah.
Speaker 4:Yeah, I was kind of surprised on that, except for the plant-based, but I do think there's a lot of redundancy that happens in healthcare. So you know, for the past 20, 30 years we've been running really fast to put in technology and doing a great job in many ways. But there's a lot of opportunities still out there to smooth the edges, to make the experience better for the patient, the nurse, the physical therapist, the provider, for everyone involved and, of course, even on the regulatory side of things. So that's why we're really hopeful that there will be now a big shift in focus on smoothing the edges, decreasing the regulatory burden, so that we can put more time back in the caregivers and that's where they want to spend their time.
Speaker 4:No one went to nursing school and said I want to spend all my time doing documentation, but yet today, across the United States, nurses spend between 30 to 40% of their time doing regulatory documentation and there's just a reality that we've got to figure out how to way to do that. So I am really excited about the technology that many of us have seen on the horizon. So in the last five, 10 years, you've seen a proliferation of the talkable things that happen. Your devices in your home are listening to you and now taking action on. You know, hey Siri, hey Google, hey Alexa, hey whatever. Make a list, take an action. And so we're going to continue to see that.
Speaker 4:It's already started in the healthcare journey to be able to document for a provider. We're seeing that now move into the nursing space and the reality is nurses spend a lot of time documenting. We're seeing that now move into the nursing space and the reality is nurses spend a lot of time documenting. We really need to focus on that, and then that, too, will come to other aspects of the healthcare system. So I'm really excited about that technology. A lot of times, people are a little bit leery about the AI, the ambient listening technology. It's not perfect. It's not going to be perfect, but what we really need. Again, we can't wait 17 years. We can't raise another generation of humans and adults to wait until that stuff gets perfected. What we really need is we need people to lean in, jump in, try things out, know it won't be perfect and then quickly iterate and make it better for everyone.
Speaker 2:Great answer. So are we winging it so that we can all focus on just eating hot wings and try and figure out.
Speaker 1:How do we get?
Speaker 3:how much?
Speaker 2:range is left, so it's going to be like if you nail it, then your prize is another hot wing so you nailed it, so now the prize is another hot wing.
Speaker 1:What's the prize for the winner anyway?
Speaker 2:well, justin's the winner hold on, eric.
Speaker 1:We cannot compete with Justin.
Speaker 4:I really feel like this is Justin's the winner. Hold on.
Speaker 2:Eric, we cannot compete with.
Speaker 4:Justin, I really feel like this is Justin's game, because Justin came here with all the sauces stacked in the deck.
Speaker 5:Oh, you get a wing.
Speaker 1:Well, I'll do one of these as well. Do you want a wing? It's all right, I said, eric, if you do it out loud it's not a ton of them.
Speaker 4:Now they're mixing the sauces.
Speaker 5:We're all doing the skull. Oh, you got to like.
Speaker 4:How come there's a medical warning light on the bottom of this. It says do not mix more than three sauces together. I'm just kidding.
Speaker 2:Surgeon General's warning Let me have the skull, I got to get mine. You haven't gotten any yet.
Speaker 3:That's enough.
Speaker 1:Oh no, dear Lord, it's amazing I was. You know I'm a risk taker. Get the beer ready.
Speaker 2:I think Justin's probably a little surprised at my idea.
Speaker 1:Are you doing the skull? I'm not going to do the skull, is that?
Speaker 3:all skull right there, skull mixed with mango habanero.
Speaker 2:I put some crazy hard weight, I mean on this too.
Speaker 1:Let's wait for Ellen you know which one?
Speaker 2:alright am I. Is this appropriate? Yeah, you gotta douse it okay.
Speaker 3:I wanna be like I'm very proud of you so am I.
Speaker 2:Am I doused it appropriately?
Speaker 1:you're doused appropriately.
Speaker 2:I'm proud of all of us alright, you have a clinician in the room, so All right.
Speaker 1:So far, so good.
Speaker 2:I'm just going to creep Half a second later.
Speaker 4:Oh yeah, I can see her taking deep breaths.
Speaker 2:That one hit you. It's tolerable though.
Speaker 1:So far.
Speaker 3:Sweet. I didn't put anything in here that I thought would. I did not go with the ghost pepper scale or any of that stuff. I stayed at habanero. Let me ask you this.
Speaker 1:How many? I know you don't remember the exact numbers on the scale, but how many are between this one and the skull On the scale? It's pretty close. It's not much higher than that.
Speaker 3:There's probably lots beyond the skull, Absolutely, I mean for sure. Right, I just tried to make sure that we weren't um falling on the floor.
Speaker 2:I'm excited though, like there's something here, man Like I can actually participate in it See this was like worrying me Cause I'm like I can't be like coast of a show that I sidelines and be like I can't do it.
Speaker 1:When we talked to prep for this uh, what. A week or so ago and we learned that it was a eric's idea and b he didn't think he was going to be able to do the hot ones he I think showed up, he showed up, you threw down, it's good and um, it's starting to creep up it is. My tongue is but let's go, okay, but let's go ahead and move on to the next question.
Speaker 2:Well, I actually want to comment on.
Speaker 1:Becky's point about.
Speaker 2:AI. So I thought a lot, you know.
Speaker 1:I'm going to make you go.
Speaker 2:First, we've really been trying, kind of jumped in full on on embracing more of these newer meet people where they are, new models of care we talked about that earlier today and aligning those with outcomes-based care and things like that. But that brings me to the whole point. We just talked to john chorus about this. Like the system, the way it's built today, is flawed. I mean we all know this, right, and so when we think about a redesigned health care system, I mean why do you make a physician and I know people will die when they hear this but like, why are we? Why are we making med school? Like organic chemistry and like with all of the technology and information available at our fingertips now, right, why are we?
Speaker 2:And we know how intellect and and and emotional intelligence, like a lot of people would say there are a lot of people that would be really good caregivers and they're really smart people, but they can't go do organic chemistry, right, they don't want to go through med school and then residency. They don't want to spend 10 years, you know whatever. And plus, med school isn't even a healthy environment. Residency isn't even a healthy thing to do. So isn't there? Like I look at it and say there's got to be a future where we can attract different people into the medical profession and leverage all of the information that's out there so that we can have a different type of caregiver. I'm not saying to replace the physician, necessarily right but like a real redesigned model where you maybe have somebody that's a little more suited and leveraging all of the information using AI. From that perspective you know. So anyways, I just had to throw that into your point.
Speaker 1:And wasn't some of that the reason why you didn't pursue medical school Totally? You didn't want to do the organic. Yeah, I'm just making an excuse for myself. Really, that's where I was going with that. No, I couldn't even make it to organic chemistry.
Speaker 4:I mean.
Speaker 2:I got a D in college chem and that was after passing the AP exam in high school.
Speaker 5:I was going to be a marine biologist.
Speaker 3:Yeah, Like George Costanza Failed out of biology.
Speaker 5:Right, right right, it happens every day and I love dolphins. I was going to live in Florida. Your brain is either wired one way or the other and yeah.
Speaker 2:so I don't know. It's a question, it's not. I'm not suggesting that, like I have this foregone conclusion, but I'm just really trying to open my mind to say, like how can we, how can we change things systematically and take advantage of what's out there? So All right.
Speaker 1:So the question is well, what would be your buy the world a Coke or when pigs fly idea for fixing the health care system and start with you. Becky, since um eric over here is still struggling from the, he's still doing, he's gonna ask for a paper bag here in a second and breathe into it.
Speaker 4:So he's good, he's good just to follow up on your the point you made. So what I tell folks, when you're thinking about technology and ai and all of the new development that is occurring that we're living in right now, it is not to replace the caregivers. We're in a shortage, we're going to be in a shortage, so it is to fill the empty seat. The seat is empty, so this is to help the nurse that's coming to take care of five patients and someone calls in sick, and so now that nurse is being asked to take care of, you know, five patients and someone calls in sick. And so now that that nurse is being asked to take care of seven patients, eight patients, we have to figure out the technology to help fill the empty seat that exists. And it's not just nurses, it's physical therapists, pharmacists, providers, everybody is going to need some additional support. So it's really to help fill those seats. And so, you know, there are great medical schools that are embracing innovation, entrepreneurship and really bringing that technology to make the caregivers really learn how to take care of patients better. So that's what I'm really excited about is that I think it will be, but the care models will have to shift and you're right, we're going to have different folks that are going to collect information, different technology that might collect information.
Speaker 4:We were talking about some of the other companies that have come up on the scenes in the last few years. Just about you. You can walk into a pod and get all of your lab work done, your x-rays done, your, you know you can go see a physical therapist today without a provider's order to a certain amount, and so there's things that folks can take upon themselves. So that will be the shifting that I think we'll continue to see. But if I can buy the world a Coke now, everybody's going to have that song stuck in their head. I would buy the world a Coke Trust me, we sing it almost every episode.
Speaker 2:Can we do it?
Speaker 1:No, I'd like to buy the world a Coke In perfect harmony. See, we always get it wrong and keep it company. See, we always get it wrong and keep it company. See what it is is I'd like to teach the world to sing. In perfect harmony and then I'd like to buy the world a Coke.
Speaker 2:And keep it company.
Speaker 1:So let's start from the top. Sponsored by Coca-Cola, I'd like to teach the world to sing in perfect harmony. I'd like to buy the world some kale and keep it company. That's the real thing.
Speaker 2:Okay, that's the best one we've done, yet it is totally and I helped because I didn't sing.
Speaker 5:I have a horrible voice, I have a horrible voice too.
Speaker 4:I just kind of mouthed it a little bit, he was still.
Speaker 1:I am going to tell you my tongue Now we're definitely getting. Cease and desist from Coca-Cola.
Speaker 2:My tongue. Maybe that's why I sang a little bit my tongue has been like loosened up.
Speaker 1:I don't know. They might not want to be associated with this. Coca-cola is either going to ask for sponsorship.
Speaker 4:What I would love to see continue to shift is really a focus on the work-life experience of women. More than 80% of all health care is delivered by women Not just nursing, but providers, all different aspects and there's just a reality that there's still some challenges that women face. From a work life experience, we saw a big shift of nurses out of the career path of being nursing during the pandemic because they have responsibilities at home for education, taking care of children, making healthcare decisions for themselves, for their children and for their extended family. And so the reality is, if we do not understand the challenges that women face in getting healthcare for themselves, for their children, for their family, if we don't understand how women have to manage all that at home and also try to come to work, then we really kind of miss out. So, for example, there's been a big focus in the past years and we'll continue about the you know, is it good to have a 12 hour shift?
Speaker 4:Is the 12 hour shift the ideal shift? Well, not. If you got to get you know children, you know home from school and onto a soccer field, or to you know other activities that happen in a family, or to healthcare, et cetera, it's really hard to be able to do that. As a mom, I've lived that experience. I have lots of friends and family that have done that too, so we have to figure out how to make that easier. So is that PRN shifts meaning that you can only you work from nine to one, then you work from one to four? Telehealth has really opened up a lot of opportunity where nurses might have to say like, hey, I I'm going to have to quit being a nurse because I don't, I can't work 40 hours this week but you might rotate Right.
Speaker 3:Yeah, my wife, yeah, my wife, at the Brigham she had to do day night rotating shifts. You lose touch with the reality when you're half the time you're spent, you know, up at night and the other next week it's rotating over. You can't get used to that type of stuff.
Speaker 4:You know or you can't get used to that type of stuff, right? So we really have to understand what that work experience is for women, what the home life experience is for women, and together determine with women at the table, with women in the conversations, determine how do we help meet the needs of patients and yet drive our healthcare needs and bring technology into that. And then the other thing is to realize that's where the money-making decisions are made. Women make the decisions of where healthcare is spent. So convenience is going to be the winner, whoever makes it convenient. So if I can go to the grocery store and take my three children and get a primary care visit at the same time and get the oil changed and walk down the aisle to buy the food that you need for your inflammatory issues or your diabetes, you know, like redesign the grocery store, I mean.
Speaker 2:The other piece I'll add to your statement about women is I mean, medical research doesn't include women largely Correct. You know, the foundation upon which we practice medicine is largely missing women from the research and clinical studies and everything as a basis. So it is a real you know I don't typically go down that lane very often of you know that whole component of our society, but it's absolutely critical and it's not to bash, so it's not to say like let's look at how terrible it's been.
Speaker 3:Yeah, it's not to bash, so it's not to say let's look at how terrible it's been.
Speaker 1:Yeah, the sign of the table. I know you guys screwed everything up. Crickets over here.
Speaker 4:No. But, what I'm saying. It's not to say that there's all these wrongs that have happened. It is to say this is how the future needs to be different People where they are Right. No-transcript. So if I could wave a magic wand and make some things happen, it would be a revitalization of how do we look at our customers and serve the patient care needs and make those things easier, because convenience is going to be the key to winning.
Speaker 1:Excellent, that's going to be hard to follow. Good luck, eric. I wouldn't say I'm not even going to try, you're the one that invited a friend.
Speaker 2:Well, that's why you phoned a friend on this one, but that's why that was like phoning a friend.
Speaker 5:Oh okay, I kind of think of it two ways really. I mean the short answer for me again that consumer lens is just price transparency. Tell me what I'm going to pay. Tell me what I'm getting it for. We are so risk-averse, everyone is so risk-averse, worried about getting sued. I literally tell my wife I don't want to go to the doctor for any reason because they're going to scan me for every possible thing instead of just really targeting what they kind of know the answers. It's like someone back here earlier. I take my dog to the vet. They come in and say these are the six things we're going to do and I can ask the vet do we really need to do all these six? Because I know this guy, he knows me, he knows my dog and he says no well, it's like go to the, take the car to the shop and you don't.
Speaker 5:Yes, you need a new flux capacitor.
Speaker 1:And we've talked about this. You're like, I'll pass on that this time. Yeah, exactly, or a Johnson rod.
Speaker 2:Or you go back and you're like, oh, I don't really need that.
Speaker 3:No, they're.
Speaker 2:Seinfeld but that's it.
Speaker 5:I mean, that's like if I could buy the world some kale. Just be transparent with us and I get it. It's very complex, but at the same time, when I think about the other side of things and how you look at businesses and how fast they're moving in this way of technology in hospitals, you get to this point just to get a contract with a hospital, no matter what you're doing can take 12 to 18 months, 24 months go through legal and all the things that need to happen. By the time you get your contract signed, the technology is already outdated. It's like we're so risk averse we're not adapting the technology fast enough to impact the very patients that could benefit from it.
Speaker 3:Risk averse and bureaucratic. There are systems in place designed to completely prevent the rapid speed that you're talking about from ever happening. So, eric, can you tell us about Reviewed and what you're doing there?
Speaker 5:Yeah, so I appreciate it. After the introduction, I mean it's exactly what David mentioned. Being in this industry for 15 plus years in the healthcare IT space, we saw an opportunity to improve this. We saw an opportunity to bring talent to hospitals in new ways that they weren't able to do Easier, faster, the right talent at the right time. With the use of technology, we're starting in the information technology world. It's just an area that I know and am passionate about, but at the end of the day, we do feel that that can scale throughout the hospital system.
Speaker 5:As Becky alluded to like, do we have to do 12-hour shifts for nurses? Maybe they're four-hour shifts and we've had conversations with healthcare leaders about this. But how do we implement that and how do we use technology to kind of track all that and be able to work with people in the ways they want to work? They don't necessarily want to work 36, 40 hours of work a week anymore. They want to work 10 hours here, 10 hours there, support these hospitals in different ways and we're truly impacting hospitals, the ones that embrace new work models and getting more done.
Speaker 5:We've all sat in rooms where the whiteboard is. You know it's too big 180 programs they want to implement all of them, they all have ROI. They have clinical benefit to doing so, which affects the patient, but they can't do it. They don't have the people, they don't have the time. Bracing and just bringing in these people via what we hope to bring change to hospitals by bringing those people in fractionally, kind of like a scalpel, is what one of our advisors used to call it to kind of healthcare IT consulting.
Speaker 4:One of the things that Eric and I have chatted about, and one of the things that I've seen from being in a leadership role within informatics, is there's still there's still a, you know, seven to five type of schedule that happens with your staff.
Speaker 4:And so how do you?
Speaker 4:And the reality is things need to get built, tested, designed, rolled out, implemented much faster, and the only way to do that is either to scale on people or to scale on time.
Speaker 4:Most of the time, people don't want to stretch out a project to 18 to 24 months, because, again of the time, people don't want to stretch out a project to 18 to 24 months because, again, the technology is too old. So the only way that you can do that is you've got to go faster, so you've got to be able to supplement your staff on different time zones. Folks that want to work different shifts, different time frames to meet their work-life balance, then that's an opportunity that you can give them. So it's a good opportunity for staff to have a different way of working. Rather than the I don't want to say it's a nine to five, but a seven to five type of schedule how can we work after hours, weekends, and really expand that informatics aspects to make it really 24 seven, and the way to do that is by looking at companies like that so let's do it again.
Speaker 2:Goose maverick, you guys, because that that just you like. Set up the you ready, you guys in synchronicity here ready I feel the need for speed.
Speaker 1:There you go. What's your uh website?
Speaker 5:uh, wwwreviewedcom dot com. Hey guys, thanks so much for coming. It's been a great conversation.
Speaker 1:Thanks for doing the wwwreviewedcom R-E-V-U-U-Dcom. Hey guys, thanks so much for coming. It's been a great conversation yeah cheers.
Speaker 3:Thanks for doing the inaugural. I'm so glad we all survived. Everyone survived, cheers.
Speaker 2:We created a new theme. Thanks again for the discussion today. Am I supposed to close it down? Oh yeah, Thanks again. I'm Ellen Brown.
Speaker 1:I'm Ellen Brown, I'm Dave Pavlik, I'm Justin Politti. We are the partners of BP2 Health your best chance for real change. As you can tell, we can talk about this stuff all day and possibly eat wings all day.
Speaker 2:Drop us a line. Let us know, too, if you want to be on a next episode of the hot sauce version, version two.
Speaker 3:We might amp it up a little bit.